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FAQ

1. Registrations


All registrations take place on ASO Challenges. Registration takes no more than five minutes and you will receive immediate confirmation by email. After creating your account (or logging in with your ASO Challenges profile), there is just one form to complete and payment to be made (securely of course). It is also possible to register onsite (at a higher price and subject to availability). 

You can register up until 5 pm on the day before the race, subject to places available and only via ASO Challenges

Your registration includes:

  • Race number collection: a central area where you can pick up your rider pack as soon as you arrive, plunging you straight into the atmosphere.
  • Number plate and race number: a single number to identify you
  • Timed events: throughout the routes there are intermediate points in addition to your overall time to help you perform to the best of your ability.
  • Feeding stations: savoury, sweet, packed with energy ... throughout the race there are 10 tonnes of food and 50,000 litres of drinks to help you along.
  • Medical: cycle safe in the knowledge that exceptional medical support is on hand, with 200 dedicated emergency staff throughout the event (including more than 160 firefighters in the Massif des Maures, ambulance staff, public security staff, helicopters on stand-by ...).
  • Mechanical assistance: mechanical assistance points are in place to help with repairs when needed.
  • Finish: a Roc Rider T-shirt and a beer served in a Roc-branded ecocup are waiting for you at the finish.
  • Exhibition & entertainment: enjoy access to a number of events and the biggest cycling exhibition open to the general public (more than 300 exhibitors, including the biggest brands and the best mountain bikers in the world ...).
  • Testing: test the latest models, free of charge, at the exhibition

Services:

  • The Roc Cleaning Centre to clean your bikes
  • Osteopaths are available both before or after the race.
  • The Roc Service Center is a unique meeting point where you can find answers to your questions and check out your race results.

Once you have finished the registration process, you will receive two emails:

  • one confirming your registration for the event
  • the other confirming your payment.

In addition, a tab with the name of the event will appear on your personal A.S.O. Challenges page (alongside the My Account area), as well registration follow-up on the bottom of this page.

You must apply for a refund within a period of two months before the date of the event and 15 days after the event on the following platform: https://asochallenges.aonassurances.com

A supporting document proving your inability to take part in the event will be requested. If this is a medical certificate, it must be dated no more than two days after the event.

Refunds will be paid by bank transfer within two months after the event.

If your application for a refund is approved, only the price of the race number will be refunded. Any options you signed up for during registration will not be refunded.

Unfortunately, we can’t access your request for cancellation, refund or race number transfer.

The rules of the event state that “Any registration is personal, firm and definitive and cannot be refunded for any reason”, and “no transfer of registration is authorised for any reason whatsoever”.

To check whether you signed up for cancellation insurance, you can log into your ASO Challenges account (www.asochallenges.com), click “My Events”, then “My Order”. All the details of your registration, including any cancellation insurance, will appear here.

Discover all the information on the Insurance page.

2. race numbers

Race numbers can be collected in the heart of the François Léotard Nature Base, (1196 Boulevard de la Mer, 83600 Fréjus), on the following dates and times: 

  • Wednesday 4th October 2017: from 2pm to 7pm.
  • Thursday 5th October: from 7am to 7pm.
  • Friday 6th October 2017: from 7am to 7pm.
  • Saturday 7th October 2017: from 7am to 7pm.
  • Sunday 8th October 2017: from 7am to 9am.

They can be collected until 1 hour before the start of races scheduled after 10am. For races which start before 10am, they must be collected the day before the race. 

Race numbers, plates and timing systems (chips or transponders) will be provided upon presentation of: 

  • Your notification letter
  • Your proof of identity
  • Your medical certificate, dated within one year of the race day, or your FFC, FSCF, FSGT or UFOLEP licence (if it mentions “cyclisme en compétition”-“competitive cycling”)

For mountain bike races, the race number must be pinned to the participant’s back, and the plate must be attached in front of the bike’s handlebars so that the number is clearly visible. Participants in the Tri Roc must wear their numbers on their backs for the mountain biking stage and on their fronts (using pins or a race number belt) for the running stage.

Your notification will be available the week before the Roc d’Azur on your A.S.O Challenges profile under the “My Events” tab.

Race numbers will be sent out a few weeks before the event and will be distributed according to the sporting information we have been given. An email will be sent to you to remind you to download the document containing these numbers.

3. medical certificate & rules

Yes. It is compulsory to present a valid medical certificate containing the words “non contre-indication à la pratique du cyclisme en compétition” (“no contra-indication to taking part in competitive cycling”) or « non contre-indication à la pratique du triathlon en compétition” (“no contra-indication to taking part in competitive triathlons”) for the Tri Roc.

You can consult our registration page to be sure that your medical certificate complies. We recommend you use the model certificates available on-line.

Download the cycling certificate model 

Download the triathlon certificate model

WARNING:

  • No race numbers will be issued without presentation of a licence or medical certificate.
  • No medical certificates will be issued at the race location and no other medical consent document is acceptable.
  • A medical certificate is also obligatory for “randonnées” (treks).
  • Photocopies of medical certificates are acceptable.
  • The medical certificate is only valid if it states “cyclisme en compétition”“competitive cycling”, the word “en compétition” (“competitive”) must be mentioned.
  • FFCT (cycle touring) licences are not acceptable.

You must present your medical certificate when you pick up your race number. N.B.: this must be less than a year old and should mention that you are fit to take part in “cyclisme en competition” (competitive cycling, even if you are taking part in a “randonnée”). No medical certificates will be accepted by post, or by email.

Yes. You must present it to collect your race number.

Download the 2017 parental consent form

The 2017 Roc d'Azur Rules can be downloaded by clicking on the link here.

4. equipment

All bikes used at the Roc d’Azur must comply with the official standards currently in force, as defined by the FFC and the UCI. Participants are fully responsible for ensuring that the equipment they use, and its state of repair, are in accordance with current standards. For safety reasons and to reduce the risk of incidents during races, all participants are required to comply with the following rules regarding equipment:

 

Equipment XC Randonnées Enduroc / Enduroc Electrique Gravel Roc Ruelles Tri Roc Draisienne
Authorised rigid helmet COMPULSORY COMPULSORY COMPULSORY COMPULSORY COMPULSORY OBLIGATOIRE
Full-face helmet COMPULSORY
Pair of long gloves Recommanded Recommanded COMPULSORY Recommanded COMPULSORY Recomanded
Elbow protection Recommanded Recommanded
Knee protection COMPULSORY
Back protection or back pack COMPULSORY
Wetsuit Compulsory if the water is under 14°C
Swimming cap COMPULSORY


Ideally, experienced riders who have not necessarily taken part in competitions, should use a “full suspension” bike. This is the most suitable bike in terms of comfort because it has front and back suspension to absorb shocks. However, it is also possible to do the Roc with a semi-rigid bike, because the routes are not too tough.

5. information about the big day

Yes, a secure bike park is available day and night, at a price of €2 per day and €5 per night.

A team of osteopaths are available either before or after your race.

6. after the race

The results will be available on the evening of each event on the website.

Of course, you can measure yourself against the other participants, with the exception of the randos. 

All photos will be available the week after the event at Sportograf.

For any other questions, please contact our Competitor Department on +33 (0)141 331568 or by e-mail at rocazur@aso.fr.